Terms of service

*Terms & Conditions:*

This website is the property of Cactus Goodness, with its registered office at Ihub- KCG campus, navrangpura, gujarat, ahmedabad -380015

References to "We," "Us," "Our," or "Business" collectively pertain to Cactus Goodness. "Visitor" or "User" refers to individuals accessing this website, www.cactusgoodness.com By using or accessing the website, you acknowledge and agree to be bound by these Terms of Use and Policies. If you do not accept these terms, please exit the site. Cactus goodness reserves the right to modify these Terms and Conditions at any time without prior notice.


*USE & ACCURACY OF CONTENT*

We strive to provide accurate information on this website. However, any reliance on the information is at your own risk. The website's content, including product prices and descriptions, is subject to change without notice.

*WEBSITE USAGE RESTRICTIONS*

Visitors are prohibited from violating the website's security, including unauthorized access, interference with the proper working of the site, and transmission of inappropriate material. Violations may result in legal action.

*PRICING AND ORDERS*

Prices on www.cactusgoodness.com are listed at the Maximum Retail Price (MRP), inclusive of applicable taxes. Cactus goodness reserves the right to refuse or cancel orders with incorrect prices or information. Quantity limits per person, household, or order may apply.

INDEMNITY

Users agree to indemnify and hold cactus goodness , its officers, directors, and agents harmless from any claims arising from their use of www.cactusgoodness.com or breach of these terms.

THIRD PARTY LINKS

Cactus goodness is not responsible for the content of external websites linked to or from www.cactusgoodness.com Such links are provided for convenience and do not imply endorsement.

LIABILITY

Cactus goodness and its affiliates shall not be liable for any damages resulting from the use of the service, interruption, or termination of service, even if advised of the possibility of such damages.

DISCLAIMER OF CONSEQUENTIAL DAMAGES

In no event shall Cactus Goodness or associated entities be liable for incidental or consequential damages resulting from the use or inability to use the website and its material.

TERMINATION

These Terms & Conditions are effective until terminated by you or cactus goodness. You may terminate by discontinuing site use. Cactus goodness may terminate without notice, denying access without liability.

CactusGoodness Refund and Return Policy (Switch Challenge)

Welcome to CactusGoodness. We strive to ensure the highest quality of cosmetic and personal care products for our customers. Please read this Refund and Return Policy carefully before purchasing any products from our website, www.cactusgoodness.com. By purchasing any products, you automatically agree to the terms outlined below.

1. Return Policy

If you are not satisfied with any of our products, we offer the option to return the products under the following conditions:

  • Eligibility: Products can be returned within 30 days of the original purchase date, provided they are unused, in their original packaging, and accompanied by the purchase receipt.
  • Procedure: To initiate a return, please contact us via email at care@cactusgoodness.com. Our team will guide you on the next steps, including product photos or any other proof required. You may be asked to ship the product back to our warehouse at your own expense.
  • Refunds: Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund request. If approved, refunds will be processed within 10 business days, and the amount will be credited to your original payment method.
  • Non-refundable Items: Any promotional or discounted products, gift cards, or items bought during clearance sales are non-refundable.

2. Exchange Policy

We allow product exchanges for different sizes or variants within 30 days of purchase. The product must be unused, in original condition, and accompanied by proof of purchase.

3. Switch Challenge Terms and Conditions

CactusGoodness introduces the #SwitchChallenge for customers trying our shampoo. If a customer is not satisfied with our shampoo, they can claim a 1-year supply of their previous shampoo from us under the following conditions:

  • Eligibility: This challenge is applicable only for customers residing in India and applies exclusively to CactusGoodness shampoos.
  • Challenge Duration: Customers can claim the 1-year supply within 45 days of their CactusGoodness shampoo purchase.
  • Claim Procedure:
    1. Customers must submit a claim through email at care@cactusgoodness.com within the 45-day period.
    2. Proof of purchase of the previous shampoo used for at least one year must be submitted, including photos or documents as requested.
    3. Customers may be required to return the CactusGoodness shampoo to our designated warehouse.
    4. Any additional proof requested by the company must be provided.
  • Correspondence: CactusGoodness will respond to any claims or queries related to the Switch Challenge within 72 working hours.
  • Geographic Limitation: The #SwitchChallenge is valid only in India, and CactusGoodness reserves the right to discontinue the challenge in certain geographic locations without prior notice.
  • Discontinuation: CactusGoodness reserves the right to discontinue or modify the #SwitchChallenge at any time without any prior notice.
  • Final Decision: The company reserves the right to deny any claim without providing an explanation.

4. General Terms

  • Automatic Agreement: By purchasing products from www.cactusgoodness.com, you agree to all the terms outlined in this Refund and Return Policy and the Switch Challenge Terms and Conditions.
  • Jurisdiction: All terms and conditions outlined here are subject to the jurisdiction of Ahmedabad, Gujarat, India.
  • Changes to Policy: CactusGoodness reserves the right to amend or modify this policy at any time without prior intimation.

For any questions or claims, please email us at care@cactusgoodness.com.