Shipping policy

Shipping Policy

Upon placing your order, we will promptly send you an email to acknowledge receipt and later confirm dispatch, indicating acceptance of the order.

For Cash on Delivery orders, an order confirmation email will be dispatched. Your order will be deemed confirmed once you acknowledge the order via email or mobile.

Dispatch of ordered product(s) may occur separately, and each product undergoes inspection and packaging before being handed to our reliable delivery partners.

Our delivery partners strive to deliver your package promptly. If they encounter challenges reaching the provided address or coordinating a suitable time, they will communicate with you for resolution.

We typically dispatch most orders within 2 business days, excluding Sundays and public holidays.

As of now, cactus goodness restricts shipping to locations within India and does not offer international shipping.

CactusGoodness Refund and Return Policy (Switch Challenge)

Welcome to CactusGoodness. We strive to ensure the highest quality of cosmetic and personal care products for our customers. Please read this Refund and Return Policy carefully before purchasing any products from our website, www.cactusgoodness.com. By purchasing any products, you automatically agree to the terms outlined below.

1. Return Policy

If you are not satisfied with any of our products, we offer the option to return the products under the following conditions:

  • Eligibility: Products can be returned within 30 days of the original purchase date, provided they are unused, in their original packaging, and accompanied by the purchase receipt.
  • Procedure: To initiate a return, please contact us via email at care@cactusgoodness.com. Our team will guide you on the next steps, including product photos or any other proof required. You may be asked to ship the product back to our warehouse at your own expense.
  • Refunds: Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund request. If approved, refunds will be processed within 10 business days, and the amount will be credited to your original payment method.
  • Non-refundable Items: Any promotional or discounted products, gift cards, or items bought during clearance sales are non-refundable.

2. Exchange Policy

We allow product exchanges for different sizes or variants within 30 days of purchase. The product must be unused, in original condition, and accompanied by proof of purchase.

3. Switch Challenge Terms and Conditions

CactusGoodness introduces the #SwitchChallenge for customers trying our shampoo. If a customer is not satisfied with our shampoo, they can claim a 1-year supply of their previous shampoo from us under the following conditions:

  • Eligibility: This challenge is applicable only for customers residing in India and applies exclusively to CactusGoodness shampoos.
  • Challenge Duration: Customers can claim the 1-year supply within 45 days of their CactusGoodness shampoo purchase.
  • Claim Procedure:
    1. Customers must submit a claim through email at care@cactusgoodness.com within the 45-day period.
    2. Proof of purchase of the previous shampoo used for at least one year must be submitted, including photos or documents as requested.
    3. Customers may be required to return the CactusGoodness shampoo to our designated warehouse.
    4. Any additional proof requested by the company must be provided.
  • Correspondence: CactusGoodness will respond to any claims or queries related to the Switch Challenge within 72 working hours.
  • Geographic Limitation: The #SwitchChallenge is valid only in India, and CactusGoodness reserves the right to discontinue the challenge in certain geographic locations without prior notice.
  • Discontinuation: CactusGoodness reserves the right to discontinue or modify the #SwitchChallenge at any time without any prior notice.
  • Final Decision: The company reserves the right to deny any claim without providing an explanation.

4. General Terms

  • Automatic Agreement: By purchasing products from www.cactusgoodness.com, you agree to all the terms outlined in this Refund and Return Policy and the Switch Challenge Terms and Conditions.
  • Jurisdiction: All terms and conditions outlined here are subject to the jurisdiction of Ahmedabad, Gujarat, India.
  • Changes to Policy: CactusGoodness reserves the right to amend or modify this policy at any time without prior intimation.

For any questions or claims, please email us at care@cactusgoodness.com.